Ready to be a part of a revolution? We are heading towards the next big thing in insurance and we need talented minds obviously.
PART-TIME/FULL-TIME WORK ROM HOME
We are a young and dynamic organization who has touched over 1.5 crore lives in just 3 years. This has been solely possible because of our constant endeavour to bring a change. We are simplifying insurance and changing how it is perceived in India and also wish to establish the gold standard of how companies work. Keeping the same in mind, we are offering a Part-Time/Full-Time work from home opportunity for women.
Want to know more about the offer?
Here’s how it will work: You will get an opportunity to work with our Customer Happiness Team (Customer Contact Centre) involving two working scenarios:
Full-Time Work from Home: 8-hour shift with a 1-hour break
Part-Time Work from Home: 5-hour shift with a 20-minute break
You can either choose to work 5- or 6-days.
What are our expectations from you?
Answering calls from clients to address their needs, grievances, or other issues related to products or services
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information
Building lasting relationships with clients and other call centre team members based on trust and reliability • Utilizing software, databases, scripts, and tools appropriately
Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service
Taking part in the training and other learning opportunities to expand knowledge
Adhering to all company policies and procedures
What are the benefits offered?
Remuneration including variable/performance pay as per the company norms.
Health benefits as per the company norms.
In addition to the salary, you will be eligible for an attendance bonus where you will get additional 3k for an 8-hour shift or 1.5k for a 5-hour shift. However, the attendance bonus is applicable only if you are working for 6 days a week or 26 days in a month.
Will there be any training involved?
You will go through a 15-days training program before taking over the actual work. This training will be done from 9:30 A.M. to 6:30 P.M. in the office premises. Please note that post 15 days, there will be a Product Knowledge Test where a minimum 90% score will be required. If the score is less than 90%, you will have to undergo the training again.
Want to know if you are the right fit? You most probably are if the answer is yes for the below:
Excellent verbal and written communication skills
Preferable prior experience in Voice Process
Willing to work in rotational shifts
What do we promise you? A fun and friendly working environment where we would celebrate success. We will trust you to do what is best for the organization, customer, and yourself, and in short, we won’t have the mindset of policing you. We will provide you with opportunities to take up higher responsibilities as we grow in the coming years.
PERKS OF WORKING WITH US
How to apply ?
You may apply for the position by clicking on the link against your preferred location.