Requirements
Job Title: Applications Engineer – Sealing
Summary
Applications Engineer is responsible for supporting the business initiatives to drive solution-based selling, working closely with sales team, customer service and strategic marketing to closely communicate the value proposition to customers.
Principal Duties and Responsibilities
Study and understand the customer enquiries and recommend suitable Garlock Fluid sealing products (Gaskets, Packings, Dynamic seals, Expansion joints)
Offer technical support and expertise advise to customers on product selection, solutions, and other applications knowledge.
Travel with Sales team to visit at customer ends for application study, give products presentation and support to product installations etc.
Work with Sales team to provide customers with product demonstrations and company presentation, technical solution, and product offer.
Work with Global application team to maintain close coordination and cooperation, access to product related information and seek for technical support when necessary.
Participate actively in knowledge exchange through global forums, webinars, Techdays and case studies.
Conduct necessary technical training to customers, distribution partners and Internal sales team and customer support team.
EPC related Projects- to support the sales team in spec-in activities with the best solution as well as reviewing project technical/testing specifications.
Responsible for QC related technical aspect on product defects/issues/ quality complaints, customer complaints.
Monitor competitor activities in respect of products and technical development and define activity plan accordingly.
Prepare conceptual/product drawings for gasket fabrication purpose and for better understanding of Customers.
Prepare detailed reports for customers and Sales with recommendations for design changes or improvement.
Prepare and send quotation.
Personal Qualifications
Strong Problem- solving skills and engineering Knowledge, good ethics.
Cross- industry application experience.
Must have able to understand industrial processes and equipment functioning and assembly drawings.
Should have ability to understand technical problems should have an approach to provide solution to resolve the sealing problems/trouble shooting.
Ability to perform multiple tasks at the same time. Have good communication skills, ability to work independently.
Self-driven, good to accept the challenge, have a strong concept of teamwork.
Industrial sealing products industry work experience is preferred.
Mechanical engineering or application engineering, maintenance/service engineering expertise background and field experience is preferred.
Professional Qualifications
Bachelor’s degree in mechanical engineering.
Competent in AutoCAD/Solid works.
Strong computer skills and knowledge of Excel spreadsheet & PowerPoints