Requirements
SKILL SETS:
Preferred experience with SAP & Tally Softwares
Experience with import & export and taxation
Experience in supporting marketing activities
Knowledge of Quality Systems & documentation
RESPONSIBILITIES:
SUPPORT NEW CUSTOMER DEVELOPMENT:
assist field sales for RFQ handling and quotation creation
Sample coordination
New Customer acquisition over phone
Enquiry processing and Quotation to small accounts
New customer setting up in system
SALES ORDER PROCESSING:
Sales Order Entry & Preparation & submission of Proforma invoice
Purchase order request for different identities and follow-up/expedite delivery
Shipment planning, PO processing in special cases to identities
Identify Parts for Processing with local vendors and arrange for work order
Ensure issue of transport related documents
Preparation of COC(Certificate of conformance), documentation of required material certificates
Attend customers visting office
Circulate sales report to team periodically
ISO Documentation
Use ERP System according to GGBs expectations and ensure this tool is used according to the given guideline
Can see the big pic, proactively coordinate activities cross functionally or with GGB global as they relate to applicable accounts
Challenge and take initiatives to improve the current process, and achieve better customer experience
Be innovative and creative to enhance the ability of business development and customer oriented solutions
QUALIFICATION:
Basic command on English (both written and reading)
8+ years experience in customer service and inside sales role in a manufacturing environment
Good communication skill
Flexible and customer oriented
Good at data analysis, reporting
Good command on excel, word.
Knowledge of Indian Tax systems
BEHAVIOUR
Must Have:
Positive – “Can do” attitude with courage and perseverance
Take responsibility and ownership, self-driven, with passion
Follo commitment and integrity
Follow safety procedures and code of conduct as per company guidelines
Nice to have:
Courteous and friendly
Self aware
Out of box thinker