Customer Service Executive

SKILL SETS:

• Preferred experience with SAP & Tally Softwares

• Experience with import & export and taxation

• Experience in supporting marketing activities

• Knowledge of Quality Systems & documentation

RESPONSIBILITIES: 

SUPPORT NEW CUSTOMER DEVELOPMENT:

• assist field sales for RFQ handling and quotation creation

• Sample coordination

• New Customer acquisition over phone

• Enquiry processing and Quotation to small accounts

• New customer setting up in system

SALES ORDER PROCESSING:

• Sales Order Entry & Preparation & submission of Proforma invoice

• Purchase order request for different identities and follow-up/expedite delivery

• Shipment planning, PO processing in special cases to identities

• Identify Parts for Processing with local vendors and arrange for work order

• Ensure issue of transport related documents

• Preparation of COC(Certificate of conformance), documentation of required material certificates

• Attend customers visting office

• Circulate sales report to team periodically

• ISO Documentation

• Use ERP System according to GGBs expectations and ensure this tool is used according to the given guideline

• Can see the big pic, proactively coordinate activities cross functionally or with GGB global as they relate to applicable accounts

• Challenge and take initiatives to improve the current process, and achieve better customer experience

• Be innovative and creative to enhance the ability of business development and customer oriented solutions

QUALIFICATION:

• Basic command on English (both written and reading) 

• 8+ years experience in customer service and inside sales role in a manufacturing environment

• Good communication skill

• Flexible and customer oriented

• Good at data analysis, reporting

• Good command on excel, word.

• Knowledge of Indian Tax systems

BEHAVIOUR

Must Have:

• Positive – “Can do” attitude with courage and perseverance

• Take responsibility and ownership, self-driven, with passion

• Follo commitment and integrity

• Follow safety procedures and code of conduct as per company guidelines

Nice to have:

• Courteous and friendly

• Self aware

• Out of box thinker